However, when customers have questions or situations that don’t fit the online profile, they want to be able to call and talk to a person. Quote and booking process: Since many people prefer the convenience of a simple online quote and booking process (regardless of industry), companies that provide this service may be preferable to those that don’t.Location availability: Moving and storage companies that have many branches spread across the country can reduce extra fees and charges related to fuel, longer drive times, and gasoline, adding convenience and reducing overall costs.Companies that provide additional services may have the edge over companies that don’t. But moving is a complicated process, and if a customer can multitask with the same company, this can reduce that complication. Available services: Obviously storage and moving are the key services provided by each of these companies.We assessed the choices each company provides.
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